How-To-Connect

Zoom is gone, Momma has a new way of coming together and below explains it all. To all my beautiful peeps yall be safe now.


Connecting via Chrome or Firefox

You can connect from your desktop or laptop using Chrome or Firefox, or from your iOS or Android device:

  1. Click on the link!
  2. When joining for the first time, you need to allow access to your camera and microphone in the browser pop-up.
  3. Enter your name and click login to connect!

Connecting via your iOS Device

  1. Open the App Store on your iOS device, search for 3CX WebMeeting and tap “Install”.
  2. When the installation is complete, open the app and authorize the application permissions.
  3. Tap on the link to join from your iOS device.
  4. Confirm opening the link with the 3CX WebMeeting app and tap “Log in” to connect!

Connecting via your Android Device

  1. Open the Google Play Store on your Android device, search for 3CX WebMeeting and tap “Install”.
  2. When the installation is complete, open the app and authorize the application permissions.
  3. Tap on the link to connect from your Android device.

Important: The Android version enables you to only participate (audio and video) certain interactive features are not available yet!

Connecting via Hot-Line Number

Haven’t got a fast internet connection but still wish to take part! (Members Only)

  1. Retrieve the access number located within your portal and locate then PIN to dial-in, it’s below your access number
  2. Dial the access number follow the instructions to speak to Momma!

Troubleshooting

Smartphone - Switch Camera (iOS only)

Switch Camera (iOS only)

When joining from your smartphone or tablet, your device’s back camera may be activated instead of the front camera. To switch from the back to the front camera, tap your camera view and tap on the lower-left camera selector.

Browser - Webcam Not Working

Browser – Webcam Not Working

In the unusual event that your video is not working when joining a from a browser, please follow these tips to ensure your video is up and running in no time:

  1. If the “Could not detect your Webcam” message is displayed, your video device is not connected or not working.
  2. Check if you can see your preview image at the bottom right of the screen or a red camera icon beside your name in the Attendees list, as this indicates that there is an issue with your webcam.
  3. Check if another application is using your webcam by closing all video-related applications, and join the meeting again. This is the most common reason for your video to stop working.
  4. Check if your browser may be blocking your webcam:
  • For Chrome check in “Settings > Advanced Settings > Content settings > Camera”.
  • For Firefox check in “Options > Privacy & Security > Camera Settings…”.
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